Situated opposite the Gopuram Gate to Prasanthi Nilayam, Sai Heritage Hotel offers guests a total of 30 well designed and well equipped rooms. Dining options include 'Naivedyam' serving traditional South Indian cuisine, whereas 'Akshya' the 24 hour coffee shop serves continental. There is a shopping complex at the lobby level which includes a gift shop, a silk centre, a travel desk, Internet facilities, Ayurveda centre with a range of herbal products and the oldest book store in town.

Apart from the restaurant and the coffee shop the hotel provides a range of facilities and services like laundry, car rentals, currency exchange, audio-visual equipment, 24 hour front desk, conference facility, courier services, and much more. It also provides express check in and check out.